The Act
The Protection of Personal Information Act (POPIA) governs how public and private bodies collect, use, store, share and destroy personal information. It protects the constitutional right to privacy, balances it against other rights such as freedom of expression and access to information, regulates processing in line with international standards, and gives people the means to protect their own information. POPIA has been in force since 30 June 2021.
What this website records
With your permission, this site uses Google Analytics to see which pages are read, how visitors arrive and roughly where they are. It runs only after you choose “Allow analytics” in the notice at the foot of the site. It sets cookies in your browser, and the data goes to Google, which processes it on our behalf under its own privacy terms. If you choose “No thanks”, nothing is loaded and no analytics cookies are set.
Beyond that, nothing about your visit is recorded except the standard server logs needed to run and secure the site, which hold your IP address and the pages requested for a limited time.
The contact form sends your name, email address and the details you enter to CWARE by email, only when you choose to send it. We use them to reply to your enquiry and for nothing else.
Your analytics choice is kept in your browser only. You can change it here at any time.
What we collect from clients
We collect the personal information in our mandates, agreements and review forms so that we can deliver a technology service to the client and meet our lawful obligations to statutory bodies and operators.
Clients agree that the information they give CWARE is correct, given in good faith and as complete as possible, and that they will tell us as soon as any of it changes so that our records stay accurate and up to date.
Communication preferences
Every client can opt in or out of CWARE communications and distribution lists, including email, WhatsApp, Telegram, SMS and phone calls. To be removed from any of them, contact us at info@cware.co.za.
Operators and third parties
Operators and third parties who have access to client information must keep it confidential and secure, and may use it only for the purpose it was sent to them and as agreed with the client. CWARE either has a POPIA agreement in place with them or has confirmed that their own privacy policy meets the requirements of the Act.
When we disclose information
CWARE will not disclose a client’s confidential information except where disclosure is required by law or the rules of a statutory body, follows a duty to the public, is necessary to further the legitimate interests of the client, or is made with the client’s consent. We take every precaution to safeguard personal information and never pass it to a third party without consent.
Your rights
You have a measure of control over how your personal information is processed. On request, CWARE will confirm whether we hold your personal information, give you a record or description of it, and tell you which third parties have or have had access to it. You may access, view, correct or ask us to delete your personal information at any time.
If we do not provide this information, you can submit a formal request to the Information Regulator under the Promotion of Access to Information Act (PAIA).
Complaints
Complaints about how CWARE handles personal information can be made to our Information Officer or Deputy Information Officer. If a complaint is not resolved, it can be taken to the Information Regulator.
Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
P.O. Box 31533, Braamfontein, Johannesburg, 2017
Complaints: complaints.IR@justice.gov.za
General enquiries: inforeg@justice.gov.za
Information Officer
Wilco Swanepoel
Managing Director and Information Officer, CWARE (Pty) Ltd
w.swanepoel@cware.co.za
62 Cathedral Street, George, WC 6530, South Africa
Any question about this policy can be sent to the Information Officer or to info@cware.co.za.